Return & Refund Policy

Thank you for shopping with us. We take great pride in our reputation for reliability, accuracy, and customer satisfaction. To ensure a smooth transaction, please review our policy regarding order fulfillment, returns, and cancellations.

1. Delivery Inspection & Immediate Returns

To protect your purchase, we require all customers to inspect their package immediately upon receipt at the post office, in the presence of a postal employee.

• If you are unsatisfied with the contents or notice any damage, please refuse the delivery on the spot.
• Once the refused package is returned to us, we will issue a full refund for the cost of the goods.
• Please note: Except for documented manufacturing defects (see Section 2), we cannot accept claims or return requests once the package has been accepted and taken from the post office.

2. Documented Defects & Technical Parts

If you discover a defect after accepting the package, you must provide official documentation to qualify for a return or exchange.

• For specialized components (such as air conditioner or washing machine control boards), an official expert opinion or certified technician's report confirming the defect is required.
• If you have this documentation, please contact our support team to initiate the exchange or return process.

3. Order Accuracy & Out-of-Stock Items

• Quality Assurance: Before shipment, we meticulously verify all items against your order to ensure compatibility and prevent errors.
• No Unauthorized Substitutions: We will never alter the specifications or properties of your order without your explicit, prior consent.
• Unfulfillable Orders: If, for any reason, an item becomes unavailable or cannot be shipped, we will notify you immediately and issue a full refund automatically.

4. Cancellations & Failed Deliveries

• Cancellations After Shipment: If you wish to cancel an order after it has been dispatched, we can only refund the cost of the products. Original and return shipping fees are non-refundable.
• Unclaimed Packages: If a package is returned to us because it was not picked up, please contact us to discuss options for reshipment or a product-cost refund.
• Lost or Disrupted Shipments: In the event that a package is lost by your local postal service, or returned due to circumstances beyond our control, shipping costs cannot be compensated.

Need assistance? If you have any questions or require additional product information before making a purchase, please feel free to email our customer service team. We are always happy to help!